Frequently Asked Questions
We do not have a shop or showroom. But you can visit our warehouse in Al Quoz Industrial Area 4, Dubai, UAE, to view any piece.
Affordability is at the core of our value proposition, and we offer great value on all our products. While we do not run any across-the-board offers or promotions, individual products may be discounted from time to time, as specified on the website. Prices and product availability are subject to change without notice.
Yes, we undertake delivery of our products within the UAE (note that delivery to Abu Dhabi is only within city limits). Please refer to our Shipping Policies for details.
After you have made your purchase, we shall contact you within 24 hours on the phone number provided by you at checkout, to arrange a mutually convenient date & time of delivery. Delivery usually takes 24-48 hours
Sorry, we do not accept cash on delivery. We also do not offer the option of sending a card terminal with the delivery van to your home. All products need to be fully paid for prior to delivery. If you would like to pay by cash or bank transfer, please contact us on +971-55-7745120.
In stock pieces (i.e. not pre-ordered ones) can be delivered within 24-48 hours as per our mutual convenience. Same day delivery is possible but only within Dubai.
While all efforts are made to keep the website up-to-date with new stock, there could be products available at the warehouse that have not yet been updated on the website but can be viewed in person. Also smaller products such as mirrors, home decor and dhurrie rugs are not listed in their entirety, but can be viewed at our warehouse.
As a business concept and strategy, we continuously seek to introduce fresh ideas and designs. If you're looking for a piece that's not on the website, that could mean it has sold out. Please contact us with a photo of the piece you have in mind, and we shall advise you at the earliest if that product is available or can be ordered. To pre-order a piece, we would require a 50% non-refundable deposit to confirm your order.
We typically get new stock every 3-4 weeks. Each piece has been vetted by us and, often, been made to our specifications. So yes, we know exactly what we will be getting in the new collection. Photos become available usually 1-2 weeks before the stock arrives. If you would like to see the photos and book a piece from the incoming collection, please contact us and we shall be happy to assist you.
We can custom-make certain types of industrial furniture such as dining tables, coffee and side tables, consoles and bookshelves. Please contact us via email / messenger / WhatsApp and we shall be happy to assist you.
We can made modifications only on custom-made products. We do not have the facilities to modify any of our stock pieces, which are sold only on "as-is" basis.
We carry multiple units of some of our models. If you would like to choose a specific piece, please contact us and we can share photos of available pieces to enable you to make your choice.
We have a very active sourcing model and get our pieces from different parts of India.
All our furniture is made from solid wood. The type of wood varies across products and ranges from mango wood, pine and acacia in the crafted pieces, to Burmese teak in our vintage pieces.
Products listed under the “Vintage" Collection and those that specifically mention “vintage” in their description are original pieces that are upwards of 60 years’ old and retain their original old patina and signs of age. We do not touch up their paint, but just ensure that their structural integrity is intact. These have been sourced primarily from the north-western states of Rajasthan and Gujarat in India.
Each vintage piece is unique in its looks and characteristics. We are unable to take orders for vintage pieces as we cannot commit to being able to find a piece that perfectly meets your requirements and wouldn’t want to bring in a piece that you may not be satisfied with when you see it.
It is mandatory for all containers carrying wooden items to be fumigated before they can be exported from the country of origin. All our containers are fumigated, and the pieces don't require any further treatment.
We do not buy second hand furniture in the UAE. This is because we cannot be sure of its origins and the conditions in which it was kept and whether it’s structurally sound, free of worms/termites, etc.